FAQ
gt99 FAQ — Slots, Bonuses and More
From slot RTP to cricket betting, how to claim the welcome bonus, withdrawals to bKash and live dealer tables — all the answers Bangladeshi players are looking for are here in one place. More than 20 questions across five categories are answered in detail to help you play at gt99 with greater confidence.
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Slot Games
Slot Questions
gt99 has hundreds of games in the slots section. Here are answers to the most commonly asked questions for both new and experienced players.
Selected slot games at gt99 are available in demo mode, where you can learn the rules and features without using
real money. However, any winnings in demo mode cannot be withdrawn. To play with real money, log in to your
account and make a deposit. Demo mode is mainly for getting familiar with new games.
Volatility describes how often a slot pays out and how large those payouts are. High-volatility
games offer the chance of bigger wins, but the gaps between wins can be longer. Low-volatility
games pay out smaller amounts more frequently. gt99 has both types of slots; it is worth considering this before choosing a game.
RTP (Return to Player) is a theoretical figure showing what percentage of total bets a slot returns to players
on average over many rounds. For example, Fortune Mouse has a maximum RTP of 96.96%. It is not a guaranteed
outcome for any single session; it is a statistical measure calculated from hundreds of millions of spins.
Every spin is completely independent.
In a progressive jackpot slot, a small portion of every bet is added to the jackpot pool. The pool keeps
growing until someone wins it. When a player hits a specific combination or triggers the bonus, the entire
pool is credited to their account. The pool then resets to zero and starts building again. Jackpot wins
are rare, so it is important to bet responsibly.
Free spins are usually triggered within the slot game itself — when a certain number of scatter or bonus
symbols land on the reels. These spins are played at the current bet value at no cost, and any winnings
are normally added to your account. Some slots add a multiplier to free spins, increasing the payout.
This feature is quite active in PG Soft and Pragmatic Play games at gt99.
Cricket Betting
Cricket Betting
gt99 has a cricket betting section for cricket fans in Bangladesh. See below for answers to common questions, from rain and no-result situations to in-play betting.
At gt99, if a match is cancelled or ends with no result, the bet is generally declared void and the full stake
is refunded. However, if a result is determined by the DLS method after a certain number of overs have
been completed, the bet may be settled on that result. For specific rules, please read the terms and conditions.
In live in-play betting, you can place bets even after a match has started. Odds change ball by ball — they shift quickly when a wicket falls or a boundary is hit. gt99 offers in-play markets for T20 and ODI matches. You need to read the flow and situation of the match before making a decision. There may be a slight delay in settling in-play bets.
Decimal odds are easy to read — multiply the stake by the odds to get the total return. Example: in a limited-overs match, Team A's odds are 1.80 and Team B's are 2.00. If you place a ৳1,000 bet on Team B and Team B wins, the total return is ৳2,000 (৳1,000 profit); if Team A wins, you lose ৳1,000. Decimal format is the default on gt99.
In an accumulator or multi-bet, multiple selections are combined into a single bet. If all selections win, you receive a return at the combined odds. Example: three selections at odds of 1.40, 1.60, and 1.80 — combined odds are 4.03; a ৳100 bet returns ৳403. However, if any one selection loses, the entire bet is lost.
Yes, gt99 offers betting markets for BPL and T20 World Cup as well as IPL, ICC Test Championship, and Bangladesh Tigers international series. Markets range from match winner to top batter and leading wicket-taker, among others. The list of available events changes according to the season.
Bonus
Bonuses & Offers
Here are answers to common questions about gt99 — from how to claim the welcome bonus to how to cancel a bonus.
After claiming a bonus, you can contact gt99 support to request a cancellation before wagering begins. However, if the bonus is cancelled, any winnings earned from the bonus will also be cancelled. It is a good idea to read the wagering terms carefully before accepting a bonus, as cancellation options are limited once wagering has started.
No. The gt99 welcome bonus is available once per member on their first deposit. One mobile number, one bank or mobile wallet, and one device can be linked to a single account only. Attempting to claim the bonus by opening multiple accounts may result in account suspension.
Every bonus on gt99 has a set expiry period. If the wagering requirement is not met before the bonus expires, both the bonus and any winnings earned from it will be cancelled. However, the original deposited amount remains. It is a good idea to check the expiry date when claiming a bonus.
gt99 gives a 100% bonus on the first deposit, up to ৳8,000. Example: depositing ৳1,000 adds ৳1,000 in bonus, making the balance ৳2,000; the wagering requirement will be ৳1,000 × 15 = ৳15,000. That means bonus winnings can be withdrawn after wagering the bonus amount 15 times. To claim the bonus, simply log in to gt99 and make a deposit — it will be added automatically.
No. The gt99 weekly deposit festival bonus can be claimed once per week, on any day. This bonus is 50% of the deposit amount, up to ৳5,000, with an 18x wagering requirement. Example: a ৳2,000 deposit gives a ৳1,000 bonus; wagering requirement is ৳1,000 × 18 = ৳18,000. Minimum deposit is ৳300.
Withdrawal
Withdrawal Questions
The most frequently asked questions about withdrawing money to bKash, Nagad, or a bank are answered here.
To withdraw winnings from a bonus, you must first meet the bonus wagering requirement. For the welcome bonus, winnings become withdrawable after wagering the bonus amount 15 times. Withdrawal is not possible before wagering is complete — only the original deposited amount, or the full balance after wagering is done, can be withdrawn.
The minimum withdrawal amount on gt99 is ৳800. This minimum applies regardless of the withdrawal method — bKash, Nagad, Rocket, Upay, or bank transfer. If your balance is below ৳800, a withdrawal request will not be accepted.
No. To withdraw on gt99, you must use a mobile wallet (bKash, Nagad, Rocket, Upay) or bank account registered in your own name. Payments to third-party accounts are not accepted. This is part of the security and account verification process.
Withdrawals on gt99 are generally processed within 30 minutes to 3 hours. Mobile wallets such as bKash and Nagad typically take less time. However, if account verification is pending or additional security review is required, it may take a little longer.
Yes. The withdrawal service on gt99 is available seven days a week, 24 hours a day. Withdrawal requests can be submitted at night or on holidays as well. The standard processing time of 30 minutes to 3 hours applies at any time of day or night.
Live Dealer
Live Dealer Games
gt99 offers live dealer games from several well-known studios including Evolution, Pragmatic Play Live, and Ezugi. The most frequently asked questions from new players are answered below.
Yes. The live dealer section on gt99 works fully on both mobile browsers and the app. Live Baccarat, Roulette, or Teen Patti can be played from both Android and iOS devices. As long as you have a stable internet connection, you can enjoy real-time games with a live dealer.
In Baccarat, you predict which of two hands — "Player" or "Banker" — will have a point total closer to 9. 10s and picture cards are worth 0; all other cards are worth their face value. Only the single digit of the total points is counted (e.g. 15 = 5). gt99 offers live Baccarat tables from Evolution and Ezugi.
In Roulette there are essentially two types of bets — "Inside" (specific numbers or small groups of numbers) and "Outside" (red/black, odd/even, high/low). Inside bets pay more but have a lower chance of winning. Outside bets pay less but have a higher chance of winning. Both European and American Roulette are available on gt99.
Live tables on gt99 are available at a range of limits — from low-stake tables to high-stake tables — to accommodate different types of players. Tables are generally open 24 hours a day. However, during peak hours you may need to wait briefly to get a seat at a specific table.
Yes. In live dealer games, trained dealers sitting in professional studios deal cards or spin the wheel in front of a live camera. This is streamed to your screen in real time via video. gt99 features games from Evolution and Pragmatic Play Live studios, which provide a different experience compared to computer-generated games.
Have more questions? The support team is ready to help
If you have any questions beyond those above, the gt99 support team is available to assist in both Bengali and English. You can also read the responsible gaming guidelines for detailed information on safe gaming.
24/7 Live Chat
Click the live chat button on the site at any time to speak directly with a support representative. Ask your question in Bengali and you will receive a reply in Bengali — any time of day or night.
Email Support
For detailed questions or if you need to submit a document, please get in touch by email. gt99 support email: [email protected]