gt99 Privacy Policy
Your personal information is of the utmost importance to us. This policy openly describes how gt99 collects your information, why it is stored, and when it may be shared with third parties.
Introduction and Scope
This Privacy Policy ("Policy") sets out how personal information is managed between gt99 ("Platform", "we", "us") and its users ("you", "member"). By creating an account, logging in, or using any service on gt99, you are considered to have accepted the terms of this Policy.
This Policy applies to the entire platform — including the website, mobile app, and any related services. gt99's Terms and Conditions complement this Privacy Policy. Reading both documents together will give members a clear understanding of their rights and responsibilities.
We review this Policy from time to time and update it when necessary. If there are significant changes, we will notify you via the platform or by email. The latest version of the Policy will always be available on this page.
What Information We Collect
gt99 may collect the following types of information from its members. Each piece of information is collected for a specific purpose, and no unnecessary information is requested.
Registration and Identity Information
Information you provide when opening an account:
- Full name and date of birth (for age verification — to confirm 21+)
- Username and password
- Mobile number and email address
- National ID card or passport details (for account verification)
Financial Transaction Information
The following information is collected during deposits and withdrawals:
- bKash, Nagad, Rocket, Upay, or bank account number
- Transaction history and amounts
- Withdrawal request details
Device and Usage Information
Information collected automatically when you use the platform:
- IP address and geographic location
- Browser type, operating system, and device information
- Duration and pattern of site usage
- Cookie and session data
Purpose of Using Information
gt99 uses collected information only for specific, legitimate purposes. No information is sold to third parties unnecessarily or without prior consent.
3.1 Service Delivery and Operations
Your information is used to keep your account active, process deposits and withdrawals, and store game history. This information is essential to maintaining service quality.
3.2 Identity Verification and Security
Your identity is verified to prevent fraud, money laundering, and unauthorised access. This information is also used to prevent anyone under 21 from opening an account.
3.3 Customer Support
Your account information is needed to provide assistance via 24-hour live chat and email. Support representatives may review your transaction and account history to resolve issues.
3.4 Technical Improvement and Analysis
Usage data collected is analysed to improve platform performance, develop new features, and fix errors. This analysis is generally based on aggregated and anonymised data.
3.5 Communication and Notifications
Your mobile number or email may be used to inform you about important account updates, security alerts, and promotional offers. You can opt out of promotional messages at any time.
Information Sharing and Disclosure
gt99 does not sell members' personal information to third parties for commercial purposes. However, information may be disclosed in the limited circumstances described below:
- Payment processors: Only the information necessary to complete transactions is shared with banking partners including bKash, Nagad, Rocket, and Upay.
- Technology service providers: Providers of cloud storage, cybersecurity, and analytics services are contractually required to maintain confidentiality.
- Legal obligations: We are legally required to provide information in response to a valid court order or a lawful request from a government authority.
- Fraud prevention: If multiple accounts or fraudulent activity is suspected, information may be verified with the relevant parties.
- Business restructuring: In the event of a merger or acquisition, information may be transferred after notifying users in advance.
For any sharing of information with third parties, gt99 ensures that the relevant party adheres to privacy protection standards equivalent to those in this Policy.
Cookies and Tracking Technologies
gt99's website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.
5.1 Types of Cookies
- Essential cookies: Required for login sessions, security tokens, and payment processing — these cannot be disabled.
- Functionality cookies: Remember language preferences, screen settings, and user experience choices.
- Analytics cookies: Collect information on which pages are used most and how long users stay, to help improve the service.
- Marketing cookies: Used to show relevant advertisements; you can disable these from your browser settings if you wish.
5.2 Cookie Controls
Most modern browsers have an option to block or delete cookies. However, disabling essential cookies may cause some important platform features to stop working properly.
Information Security Measures
gt99 implements both technical and organisational security measures to protect members' information. These measures are built in line with international security standards.
Technical Security
- SSL encryption — all data transfers are secured
- Database encryption — stored information is not readable
- Two-factor verification (OTP) support
- Regular security audits and testing
Organisational Security
- Only authorised staff can access information
- Regular staff training on data protection
- Rapid response plan in the event of a data breach
- Confidentiality agreements with third parties are mandatory
While we make every effort to ensure maximum security, it is not possible to guarantee 100% safety on the internet. You are therefore advised to use a strong password and never share your password with anyone.
Data Retention and Deletion
gt99 retains members' information only for as long as it is necessary or legally required.
7.1 Retention Period
Information for active accounts is retained until the account is closed. Financial transaction records are kept for a specified period as required by law. Even after an account is closed, some information may need to be retained for a limited time for fraud prevention and legal protection.
7.2 Data Deletion Requests
You may request that your information be deleted by contacting our support team. However, where there are legal obligations or ongoing investigations, it may not be possible to delete all information immediately.
Your Rights and Controls
gt99 believes every member should have control over their own information. To that end, we uphold the following rights:
- Right to access: You can find out what information we hold about you.
- Right to correction: You can request that incorrect or outdated information be corrected.
- Right to deletion: In certain circumstances, you can request that your information be deleted.
- Right to restrict processing: If you have an objection, you can ask for processing of your information to be limited.
- Right to data portability: You can request your information in a structured format.
- Right to withdraw consent: If you have given consent to marketing communications, you can withdraw it at any time.
To exercise any of these rights, contact us through gt99's support channels. For information on responsible gaming and to manage your account, please read our Responsible Gaming page.
Protection of Minors' Information
gt99 does not serve anyone under the age of 21. This platform never knowingly collects information from minors or permits them to open an account.
Age is verified at registration, and in cases of doubt, additional proof of identity is requested. If it becomes known that a minor's information has been collected by mistake, that information is immediately deleted and the account is closed.
If a parent or guardian believes their child has opened an account on this platform, please notify gt99's support team immediately.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact gt99's support team. Our support team can assist in both Bengali and English.
Live Chat Support
Contact us directly via live chat from any page on the platform. Support is available 7 days a week, 24 hours a day.
Email Support
For detailed data protection requests or complaints, you can contact us by email:
[email protected]
For general questions, visit our FAQ section — where you will find answers to common questions about privacy, accounts, and payments.
About policy changes: This Privacy Policy was last updated in 2025. If there are any significant changes in the future, gt99 will inform its members in advance by email or through the platform. Continued use of the platform after the updated policy takes effect will be considered acceptance of the new policy.