gt99 Responsible Gaming Guide
When entertainment goes out of control, it becomes a problem rather than a pleasure. gt99 wants you to always play safely and mindfully — for yourself and for your family.
Gaming is for entertainment, not addiction
Responsible gaming means knowing your limits and enjoying yourself within them.
Casino games and sports betting are primarily a form of entertainment. At gt99, we want every member to enjoy this entertainment mindfully. Winning is not guaranteed — every game carries an equal chance of winning and losing. You should never play with savings or borrowed money out of fear of losing.
Our Terms and Conditions clearly state that all gt99 services are only for individuals aged 21 or above. No account is fully activated without age verification. If any underage person uses your device, be sure to log out and keep your password secure.
Online betting can be a long-term form of entertainment, but only when you play within a set budget and time limit. Placing more bets to recover a loss — this mindset is the root cause of most problems. You can find more information about gaming in our FAQ section.
gt99's Commitment
We are committed to creating a responsible gaming environment. Self-control tools, limit-setting options, and a round-the-clock support team — these are the three pillars on which we stand by you.
Read more about gt99's values and principles on our About Us page.
Self-Control Tools and Limit Setting
gt99 provides several tools to help you stay in control of your gaming.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. To increase a limit, a set waiting period must pass.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, a warning message will appear automatically and, if necessary, the session will end.
Temporary Break
If you feel you need some distance, temporarily suspend your account for anywhere from 24 hours to 30 days. Logging in will not be possible during this period.
Self-Exclusion
If you are experiencing long-term issues, apply for permanent self-exclusion. Once this request is submitted, gt99 will close your account and stop all promotional communication.
Activity History
View a full record of your deposits, withdrawals, and bets. Reviewing your spending patterns makes it easier to understand when you should stop.
Talk to the Support Team
For any issue, contact gt99's 24/7 live chat or email. Our team is ready to assist in both Bengali and English.
Recognise the Warning Signs
If any of the following apply to you or someone close to you, it is time to seek help.
- Betting beyond your budget or playing with borrowed money.
- Placing increasingly larger bets after a loss to try to recover it.
- Trying to stop playing but failing repeatedly.
- Hiding gaming activity from family or friends.
- Neglecting work, studies, or family responsibilities to focus on gaming.
- Feeling restless, anxious, or irritable when not playing.
- Spending money needed for household expenses on gaming.
Be Honest with Yourself
If one or more of the above sounds familiar to you, it is not a sign of weakness — it is a sign of awareness. Asking for help takes courage.
Contact the gt99 support team, let a trusted family member know, or seek help from a professional counsellor. You do not have to face this alone.
Where to Get Help
Seek support before things get worse. gt99 support, your family, and professional counsellors are here for you.
Our support team is available seven days a week, twenty-four hours a day. Send a message directly on live chat to request self-exclusion or limit setting. Support is available in both Bengali and English.
You can also reach us by email as an alternative to live chat. Our support email address is: [email protected] — we process any self-exclusion or account limit requests with priority.
The people closest to you often notice signs of a problem before you do. Let your family know and talk to them openly. The support of a trusted person often opens the door to professional help.
Mental health professionals are specially trained to help with gaming addiction. Reach out to hospitals and clinics in Bangladesh that offer psychology and counselling services — this is a step of courage, not weakness.
Practical Tips for Safe Gaming
The first condition of responsible gaming is setting a clear budget. Decide in advance how much money you can spend on entertainment each week or month, and end your session once you reach that limit. Continuing to play to recover lost money is never a good decision.
Stay mindful while playing. Playing for too long at a stretch reduces your judgement and increases the tendency to place unnecessary bets. Take at least one break every hour — drink some water, take a short walk.
Never play under the influence of alcohol or medication. It is not a good idea to make gaming decisions when you are emotional — such as when you are angry, sad, or frustrated. The amount of harm can increase significantly in this state.
Under gt99's Privacy Policy, your personal information and gaming history are kept secure. Self-exclusion or limit-setting requests are handled with complete confidentiality.
Remember, casino games cannot be a source of extra income over the long term. RTP (Return to Player) means the game returns a certain percentage of total bets over the long term — but it never guarantees winnings in any single session.
Responsible Gaming FAQ
Answers to the most frequently asked questions are provided here.